I'm getting rid of my 6 year old HP laptop because the internet and videos made the CPU max out and freeze, so I'm very frustrated that my brand new computer is giving me similar problems (although I've monitored CPU usuage during video chat and haven't seen it max out). For example, I can rejoin the meeting but it will freeze again in 10 minutes, then the next time it's 5 minutes.
Once it has frozen, it will will begin to happen more frequently. Since then the laptop will freeze after about 15 minutes in a video chat, or 10 minutes of watching a video on the internet. After 45 minutes of still being frozen, and unable to get to the Task Manager, I shut the computer down using the power key. I haven't moved over anything from my old laptop, I have only installed the video software I purchased from HP and the Zoom app (video conferencing).ĭuring the 2nd week of use, the laptop froze while 4 tabs were open in the Microsoft Edge browser.
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